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Privacy & Cookie Policy

This privacy policy sets out how Carpet Avenue (hereafter "the Store") uses and protects any information that you give the Store while using this website. Carpet Avenue is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Carpet Avenue may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are up to date with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as address and postcode
  • payment information


What we do with the information we gather

We require this information to understand your needs, and provide you with a better service, in particular for the following reasons:

  • For order fulfillment
  • To register and administer your customer account
  • To contact you in case of payment and/or delivery issues
  • We may periodically send promotional emails about new products, special offers, competition or other information which we think you may find interesting using the email address which you have provided
  • We may use the information to improve our products and services
  • We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Carpet Avenue may contain links to other websites of interest. However, once you have used these links to leave Carpet Avenue, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting sites other than Carpet Avenue. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Use of Facebook social plugins

Our site uses so-called social plugins belonging to the Facebook social network operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plug-in modules are recognized by having a Facebook logo or the extension "Social Plug-in of Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearances can be found here: developers.facebook.com/docs/plugins

If you visit a page on our site that contains such a plugin, your browser makes a direct connection to the servers of Facebook. The content of the plugin is transferred by Facebook directly to your browser and integrated into the page.

Through this integration, Facebook is given the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not logged into Facebook. This information (including your IP address) is sent directly from your browser to a Facebook server and stored there.
If you are logged into Facebook, your visit to our website can be directly linked to your Facebook account. If you interact with the plugins, for example, press the "Like" button or make a comment, this information is also sent directly to a Facebook server and stored there. The information is also published on Facebook where it is displayed to your Facebook friends.

Facebook can use this information for advertising and marketing and to build its Facebook pages. Added to this are the utility - interest and contact profiles that Facebook generates, for example, to find out how you use our website. This is based on the ads that come into your Facebook page. The purpose is to inform other Facebook users about your activities on our website and create additional services that can be associated with the use of Facebook.
If you do not want Facebook to link your data collected on our website to your account on Facebook, you must log out of Facebook before logging into our website.
Information on the purpose of the scope of data collection, further processing and utilization via Facebook can be found on Facebook. There you can find out what rights you have, with what settings on the computer you can protect your privacy and access Facebook's data protection instructions. This information can be found on the following link: http://www.facebook.com/policy.php


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (Alphabet) and Google Certified Dealers, a Google Consumer Protection Program ('Google'). Google Analytics and Google Certified Dealers use so-called "cookies", text files stored on your computer, which makes it possible to analyse how the website is used. The information relating to your use of our website (including your IP address) is transferred to a Google server in the USA where it is stored. 

However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website usage and internet usage to the website operator as transmitted by your browser within the framework of Google Analytics. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You can prevent cookies from being installed at the following link: http://tools.google.com/dlpage/gaoptout?hl=en)

By using this website, you consent to the processing of your data, which were collected by Google using the methods described above and with the purpose stated above.



Credit check
At the time of purchase, a credit check is carried out which in some cases means that a credit report is taken. You will receive a copy of the credit information by mail.

Privacy Policy
Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of performing identification, customer analysis, credit control, marketing and business development. Social security numbers are used as customer numbers for customer management purposes. See Klarna's data protection policy for a more detailed description of Klarna's personal data processing. By using Klarna Invoice, you consent to our use of your personal data in accordance with Klarna's data protection policy.

If you have any questions regarding the invoicing or invoice terms, you are welcome to contact Klarna for further information.


In connection with our newsletters

As a customer or interested party, we would like to send you our newsletter. If you are already a customer of ours, we will therefore also use your e-mail address to send you our personalised newsletter about similar product offers. If you are not a customer of ours but would still like to receive the newsletter, we only need your e-mail address to send you the newsletter. The sending is based on your explicit consent (Art. 6 para. 1 p. 1 lit. a DSGVO) or, if you are already our customer, based on our legitimate interests in informing you about current product recommendations for you (direct marketing) (Art. 6 para. 1 lit. f DSGVO and Art. 7 para. 3 UWG.)

a. Personalisation

If you have given us your express consent to send newsletters (Art. 6 para. 1 p. 1 lit. a DSGVO), we evaluate your user behaviour in connection with our newsletters in order to be able to tailor our advertising approach to your interests and to optimise our offers on our website for you. For this purpose, we use the following specialised service providers to whom we transmit the personal data required for this purpose (order data, product detail pages, checkout activities): Klaviyo 125 Summer St, Floor 6 Boston, MA 02111 / USA (hereinafter „Klaviyo“). For more information on data protection in relation to Klaviyo, please refer to the Klaviyo Privacy Policy here: https://www.klaviyo.com/legal/dpa

b. Objection to personalisation / revocation of consent/unsubscribing from the newsletter

You can revoke your consent to the personalisation of our newsletter at any time by sending us an email to info@carpetavenue.com. If you do so, we will no longer send you a personalised newsletter but will continue to send you our general newsletter. Furthermore, it is also possible to unsubscribe from our newsletters completely at any time, e.g. via a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request at any time by e-mail to info@carpetavenue.com. Your personal data collected in connection with and exclusively for the purpose of sending the newsletter will be deleted immediately after unsubscribing.

Handling of personal data

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
  • if you have previously agreed to us using your personal information, you may change your mind at any time by sending an email to info@carpetavenue.com

We will not sell, distribute or lease your personal information to third parties with the exception of our delivery and payment partners who require certain information in connection with your order, or by law if we are required to do so (e.g. bookkeeping rules and regulations) .

According to the data protection legislation you have the right to receive an extract of all information that we have registered about you under the Data Protection Act 1998. If it is not relevant you can ask us to delete it or correct it if it is incorrect or imcomplete. For a copy of the information held on you please contact us at info@carpetavenue.com

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